GENERAL CONDITIONS OF USE

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These general conditions of Use regulate the conditions of use, access and registration on the platform [insert link web page] “Neelo” (hereinafter, the “Terms of Use” or “Conditions”, and the “Platform”, respectively), by any person (hereinafter, the “User” or the “Users”).

IDENTIFICATION OF THE OWNER

Titular: TEPOZ INVESTMENT GROUP, S.L. (hereinafter, the”Titular” or”Tepoz”)
Registered office: C/ Fernández De La Hoz, 58, Floor 2, Gate C, Madrid (Spain).
Registry Information: Madrid Commercial Registry, Volume 44519, Folio 100, Section 8, Sheet M-784345, I/A 1
C.I.F.: B-44565117
Email: [insert contact email]‍By accepting these Terms of Use, the User expressly accepts to be bound to their full extent and scope, without exception to any of their provisions. The Platform reserves the unilateral right to modify the Terms of Use included in this document.‍

ACCESS AND TERMS OF USE OF THE PLATFORM

‍The User may browse and view the content of the Platform freely and free of charge.‍When browsing, using, viewing the contents of the Platform, as well as when purchasing or selling products through the Platform, the User declares that he is over 18 years old.‍

Rules for using the Platform

‍Access or use of the Platform for illegal or unauthorized purposes, for profit or for profit, is not allowed and, therefore, its consequences will be the sole responsibility of the User. In particular, and without the following list being limiting, it is prohibited to:‍

Use the Platform in any way that could cause damage, interruptions, inefficiencies or defects in its operation or in the computer equipment of a third party;
Use the Platform for the transmission, installation or publication of any virus, malicious code or other harmful programs or files;
Use the Platform to collect personal data from other Users;
Use the Platform illegally, against good faith, morals and public order;
Use the Platform with a false identity, impersonating third parties or performing any other action that may confuse the Owner about the identity of the User;
Access without authorization to any section of the Platform, to other systems or networks connected to it, to the Tepoz servers or to the services offered through the Platform through hacking or falsification, password extraction or any other illegitimate means;
Break, or attempt to violate, the security or authentication measures of the Platform or of any network connected to it, or the security or protection measures inherent to the content offered on the Platform;
Carry out any action that causes a disproportionate or unnecessary saturation of the Platform's infrastructure in Tepoz systems or networks, as well as in the systems and networks connected to the Platform;
Prevent the normal development of a service, promotion or any other activity available through the Platform or any of its functionalities, either by altering or trying to alter, illegally or in any other way, their access or operation, or by falsifying their results and/or using fraudulent participation methods, through any procedure, and/or through any practice that violates or violates these Terms of Use.

‍In addition, by accepting these Conditions, the User undertakes not to:‍

Not to collect, collect or publish any personal identification data, including names or other information of another User, or will use the communication systems provided by Tepoz on the Platform for uses other than those explicitly authorized in these Terms, including requests for commercial purposes;
Not to carry out inappropriate or illegal measures, including sending inappropriate or illegal content to and/or through the Platform; including, but not limited to, hateful, illegal, obscene, defamatory, threatening, or discriminatory content, or that advocates, promotes or encourages inappropriate activities, conduct that could involve a criminal offence, or conduct that could result in civil liability or violation of any law or regulation;
Do not engage in fraudulent activities;
Not to introduce or disseminate any false, misleading, ambiguous or inaccurate information and content in a way that misleads or is likely to mislead the recipients of the information;
Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes a violation of the secrecy of communications and the legislation on personal data;

‍Tepoz reserves the right to prevent access and/or use of the Platform, either temporarily or permanently, to any User who violates any of the rules established in these Conditions, the law or morals.‍

Duration

‍The status of User will be attributed to anyone who browses and views the content offered on the Platform in an unlimited way.‍

USE OF THE PLATFORM

‍Through the Platform, the User may carry out the following actions:

Access the Platform;
View the content offered on the Platform;
Obtain information about the Owner's social networks and the services offered by the Owner;
Contact the Owner through the contact form;
Contract the services offered by the Owner through the Platform;
Access the legal texts that regulate the navigation of the Platform.

‍By making use of this Website and/or placing orders through it, the User undertakes to:‍

Make use of the Platform only for legally valid inquiries or transactions;
Do not make any false or fraudulent transactions. If it could reasonably be considered that such a transaction has been carried out, we will be authorized to cancel it and inform the relevant authorities;
Provide us with your email address, postal address, payment method details and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you, as provided in the Privacy Policy.

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INTELLECTUAL AND INDUSTRIAL PROPERTY

‍The User acknowledges and accepts that Tepoz is the exclusive owner of intellectual, industrial, or any other property rights related to the Platform. This includes, among others, the rights of reproduction, distribution, public communication, provision and transformation of the Platform and any of its elements, including the source code, object code, technical documentation, user manual, etc., as well as any other element related to or derived from these.‍By accepting these Terms of Use, no intellectual, industrial, or other property rights relating to the Platform shall be deemed to have been assigned to the User, other than the right to use it in the terms established here.‍In accordance with the above, the User undertakes not to:‍

Duplicate, reproduce, sell, rent, lease, license, distribute, or in any other way use the Platform software for a use other than that expressly authorized in these Terms of Use;
Decompile, modify, reformat, translate, reverse engineer, disassemble, or otherwise access the source code of the Platform software, without prejudice to the fact that applicable legislation expressly allows such activities regardless of the existence of a contrary agreement or authorization with the User;
Divide or fragment the Platform into different parts or modules to be used independently;
Alter or eliminate any notices relating to intellectual, industrial, or any other property rights that were included in the software;
Violate the intellectual, industrial, or other property rights that Tepoz holds over the Platform;
Develop computer programs, applications, or computer products of any other nature that fulfill a function similar to that of the Partners area, provided that such development is based on Tepoz's intellectual property assets or knowledge acquired as a result of the existing contractual relationship with the User;
Register brands, trade names, or any other distinctive sign associated with or that could be associated with the Platform.

‍In order to allow Tepoz to carry out effective control and defense of its intellectual property rights, Tepoz may collect information, as well as any other data that may be relevant in order to verify the effective use of the Platform.‍In this regard, the User expressly authorizes Tepoz to use the information collected during the use of the Platform as effective evidence of its use in any type of cause and procedure of any nature, whether against the User himself or against any third party.‍

LINKS TO OTHER WEBSITES

‍If links to other web pages are displayed on the Platform through different buttons, links, banners or embedded content, Tepoz informs that these are managed by third parties, and Tepoz has no human or technical means to know in advance and/or control and/or approve all the information, content, products or services provided by other platforms to which links can be established from the Platform.‍Consequently, Tepoz cannot assume any type of responsibility for any aspect related to the website to which a link could be established from the Platform, specifically, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content, in general.‍In this regard, if Users have effective knowledge that the activities carried out through these third-party websites are illegal or contravene morals and/or public order, they must immediately notify Tepoz in order to disable the access link to them, an action that will be carried out in the shortest possible time.‍In any case, the establishment of any type of link from the Platform to another external website will not imply that there is any type of relationship, collaboration or dependence between Tepoz and the owner of that external website.‍

LIMITATION OF LIABILITY

‍The User exempts Tepoz from any liability that may arise from interruptions in availability or errors in the operation of the Platform, due to failures in the Platform.‍If the User considers that any of their rights have been violated, Tepoz proposes that they notify them, through any of the channels enabled in the “IDENTIFICATION OF THE OWNER” section of these Conditions, and undertakes to respond to and address their concerns in relation to the alleged violation of rights. Once all the information has been received, Tepoz may take the necessary measures to investigate and resolve the situation. Under no circumstances will the implementation of any measure mean the admission by Tepoz of any responsibility. Tepoz reserves the right to exercise any right, action or defense it may have.‍

SUSPENSION AND EXTINCTION

‍Failure to comply with any of the above obligations by the User may result in the adoption by Tepoz of appropriate measures protected by law and in the exercise of its rights or obligations. ‍Tepoz reserves the right to prevent access and/or use of the Platform, either temporarily or permanently, to any User who violates any of the rules established in these Conditions, the law or morals.‍Tepoz reserves the right to alter, modify or suspend any feature of the Platform.‍

THIRD-PARTY CONTENT

‍Tepoz does not guarantee the legality, reliability, or usefulness of the content provided by third parties through the Platform. If the User becomes aware of the existence of any content that is illegal, illegal, contrary to the laws, or that could constitute an infringement of the rights of third parties, they must immediately notify Tepoz so that it can proceed to take appropriate measures.‍

PRIVACY AND DATA PROTECTION

‍In accordance with the provisions of Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of these data (General Data Protection Regulation) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, all personal data collected during the use of the Platform will be treated in accordance with the provisions of the Privacy Policy, which every User must expressly accept if they provide personal data through the private area.‍

CONTACT

Tepoz makes available to the User on the Platform a WhatsApp button, a contact form, as well as the following email address [insert contact email] for the purpose of providing support and help, as well as to receive any comments or concerns from the User, both during the contracting of the services and afterwards.

‍In addition, it should be remembered that the User has the Tepoz contact details reflected in the “IDENTIFICATION” section of these Terms of Use.‍

GENERALS

‍The headings of the different clauses are informational only, and will not affect, qualify or expand the interpretation of these Terms of Use. In addition, Tepoz may modify the Terms of Use stipulated here, in whole or in part, by publishing any changes in the same form in which these Terms appear or through any type of communication addressed to Users.‍The temporary validity of these Terms of Use, therefore, coincides with the time of their exposure, until they are modified in whole or in part, at which time the new modified Terms will take effect.‍Tepoz may terminate, suspend or interrupt, at any time and without prior notice, access to the contents of the Platform, with no possibility on the part of the User to demand any compensation. After such termination, the prohibitions on the use of the content set out above in these Terms of Use will remain in force.‍In the event that any provision of these Terms of Use is declared null or unenforceable, in whole or in part, by any competent court, court or administrative body, such nullity will not affect the remaining provisions of the Terms of Use.‍The non-exercise or execution by Tepoz of any right or provision contained in these Terms of Use will not constitute a waiver of the same, unless acknowledged and agreed in writing by you.‍These Terms of Use will be kept in electronic format by Tepoz and will be permanently available to the User.‍The User and Tepoz will formalize the contract in the Spanish language, this being the language of interpretation of these Terms of Use.‍If, after carrying out all the necessary procedures to navigate and access the Platform and to perfect these Terms of Use, the User identifies an error when entering their data, they must contact Tepoz using the contact form or email address. It will provide you with the necessary support and will correct, if necessary, the errors identified.‍Unless otherwise indicated in these Terms of Use, notifications between the User and Tepoz must be made in writing by email or by sending a certified letter to the corresponding addresses. For these purposes, Tepoz's contact details will be those that appear in these Terms of Use and the User's contact details will be those established on the Platform.‍

APPLICABLE LAW AND JURISDICTION

‍For any litigation arising from or related to these Terms of Use, the Spanish legislation in force at the time of the events will apply, and in the event of a dispute, the parties agree to submit, without any other jurisdiction that may apply to them, to the jurisdiction of the Courts and Tribunals of the consumer's domicile.‍In addition, in accordance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online consumer disputes, in the event of any dispute related to the Contract, the Customer may use the “Online Platform for Dispute Resolution” developed by the European Commission through the following link: http://ec.europa.eu/consumers/odr/.‍Last updated: July 9, 2024GENERAL CONDITIONS OF EMPLOYMENT These terms of employment (hereinafter, the”Contracting Conditions” or”Conditions”) regulate the conditions under which, through the platform [insert link web page] “Neelo”, owned by TEPOZ INVESTMENT GROUP, S.L. (hereinafter, respectively, the”Platform” and”Tepoz”, respectively), registered Users will be able to access the personalized content available on the Platform, as well as contract the services offered by Tepoz.
Before carrying out any of the activities indicated above, the User is required to read and accept these Terms of Contract, the General Conditions of Use and the Privacy Policy. In addition, through such acceptance, the User expressly accepts to be bound to all its extent and scope, without exception to any of its provisions.
Tepoz reserves the unilateral right to modify these Terms of Contract. In the event that any essential modification is made to these Conditions, Tepoz will notify the registered User by email. Therefore, it is the User's responsibility to periodically check their inbox and junk mail folder.
It is mandatory that the User who uses, accesses, browses and contracts the services offered by Tepoz through the Website must be over 18 years of age and have the legal capacity to enter into contracts.

DEFINITIONS

‍In these Conditions, the following defined terms shall have the following meaning: “Rooms” or “Room” indicate the rooms in the Property leased by Tepoz.”Real Estate” indicates the property leased by Tepoz.“Tenant” indicates the natural or legal person User registered as a “Tenant” on the Platform who has an interest in renting one or more Rooms or who has signed a room/s lease agreement with Tepoz.”Platform” means the website [insert web page link] “Neelo” owned by TEPOZ INVESTMENT GROUP, S.L.”Owner” means the natural or legal person User registered as “Owner” on the Platform, owner of a property that has signed a lease agreement with TEPOZ INVESTMENT GROUP, S.L. for the operation and management of the lease of the property.“Provider” indicates the User registered as a “Provider” on the Platform.”Services” encompasses all the services provided by Tepoz for registered Users through the Website and/or other communication channels provided by registered Users (telephone, email, etc.) and, in particular, the room rental service.”Registered user” refers indistinctly to all users registered on the Platform. Any other term defined in these Conditions and not included in this definition clause, shall have the meaning that is expressly assigned to it in this document or in the Conditions, as appropriate.‍

REGISTRATION AND CONTACT FORM

‍Access and/or use of the Platform confers on the navigator the status of User, who accepts, from such access and/or use, the Conditions reflected here. To complete the registration as a registered User, the User must accept the General Conditions of Use, the Conditions of Contract and our Privacy Policy and complete the corresponding form to register as:‍

Tenant
Owner
Provider

‍If any misuse of the User's registration information is detected, you should immediately contact Tepoz at the email address provided in section I of the Terms of Use “IDENTIFICATION OF THE OWNER” and/or through the contact form available on the Platform: [contact form].

DURATION

Access to the Services will begin once you enter the data required to register using the corresponding form, and after accepting the Privacy Policy, the General Terms of Use and these Conditions. Access to the Services as a registered User will remain valid unlimitedly until you notify Tepoz of your cancellation as a registered User at the following email: [insert contact email]

SERVICES, PERSONALIZED CONTENT AND PLATFORM FUNCTIONALITIES

‍Once these Conditions have been accepted, the registered User will be able to access the following features of the Platform free of charge:‍

Tenant: Tenants will have access to a variety of tools and services, including:

Room reservation and signing of the lease agreement;
Viewing and downloading the lease agreement signed through the Platform;
Payment of monthly rent and other expenses as stipulated in the lease agreement;
Payment method management;
Access to the Tepoz support chat to report any incidents related to the rented room.

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Owner: you will have advanced features for managing your properties, such as:

Detailed information on the occupancy of the properties;
Viewing and downloading the service provision contract signed with Tepoz;
Ratification of room lease agreements;
Billing data, including income and payments received, for efficient financial management;
Record of expenses associated with your properties, facilitating control and economic planning.

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Provider: you will have tools for organizing and managing your work, including:

Visualization of reported incidents, with details about their nature;
Information on deadlines and procedures for resolving incidents.

‍Viewing the Rooms available on the Platform, as well as the basic information about them, will be free for all registered Users.‍

TERMS OF USE OF THE PLATFORM

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Rules for use as a Registered User

‍Access or use of the Platform for illegal or unauthorized purposes, with or without profit, is not allowed and, therefore, its consequences will be the sole responsibility of the registered User. In particular, and without the following list being limiting, it is prohibited to:‍

Use the Platform in any way that could cause damage, interruptions, inefficiencies or defects in its operation or in the computer equipment of a third party;
Use the Platform for the transmission, installation or publication of any virus, malicious code or other harmful programs or files;
Use the Platform to collect personal data from other registered Users;
Use the Platform illegally, against good faith, morals and public order;
Use the Platform with a false identity, impersonating third parties or performing any other action that may confuse the Owner about the identity of the registered User;
Access without authorization to any section of the Platform, to other systems or networks connected to it, to the Tepoz servers or to the services offered through the Platform through hacking or falsification, password extraction or any other illegitimate means;
Break, or attempt to violate, the security or authentication measures of the Platform or of any network connected to it, or the security or protection measures inherent to the content offered on the Platform;
Carry out any action that causes a disproportionate or unnecessary saturation of the Platform's infrastructure in Tepoz systems or networks, as well as in the systems and networks connected to the Platform;
Prevent the normal development of a service, promotion or any other activity available through the Platform or any of its functionalities, either by altering or trying to alter, illegally or in any other way, their access or operation, or by falsifying their results and/or using fraudulent participation methods, through any procedure, and/or through any practice that violates or violates these Conditions.

‍In addition, by accepting these Conditions, the User undertakes not to:‍

Not to collect, collect or publish any personal identification data, including names or other information of another User, or will use the communication systems provided by Tepoz on the Platform for uses other than those explicitly authorized in these Terms, including requests for commercial purposes;
Not to carry out inappropriate or illegal measures, including sending inappropriate or illegal content to and/or through the Platform; including, but not limited to, hateful, illegal, obscene, defamatory, threatening, or discriminatory content, or that advocates, promotes or encourages inappropriate activities, conduct that could involve a criminal offence, or conduct that could result in civil liability or violation of any law or regulation;
Do not engage in fraudulent activities;
Not to introduce or disseminate any false, misleading, ambiguous or inaccurate information and content in a way that misleads or is likely to mislead the recipients of the information;
Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes a violation of the secrecy of communications and the legislation on personal data;

RESERVATION OF ROOMS, SIGNING OF THE RENTAL AGREEMENT AND WITHDRAWAL

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Reservation and signing of the lease agreement

The Tenant will be able to view the Rooms available on the Platform for free, as well as the amount of the corresponding monthly rent and deposit. Once the Tenant has selected the desired Room, they must complete the reservation request form available on the Platform. After the acceptance of the request by Tepoz, the Tenant will receive the confirmation of the reservation to the email provided at the time of registration on the Platform, as well as the link to sign the corresponding lease agreement. Once this confirmation has been received, the Tenant must sign the rental agreement, as well as pay the corresponding deposit and the first monthly rent to confirm the reservation of the selected Room within a maximum period of twenty-four (24) hours. The payment of the deposit and the first monthly rent must be made, the payment must be made through the following payment methods accepted by the Platform: [*] .Once the payment has been confirmed, the reservation of the Room will be effective and the User will receive a confirmation to the email electronic provided at the time of registration on the Platform. Failure to comply with the payment within the stipulated deadlines will result in the automatic cancellation of the reservation.

Right of withdrawal

‍Seasonal leases (for purposes other than housing) offered by Tepoz are not governed by the Urban Leasing Act (LAU). In addition, the lease agreements establish a specific execution period, which excludes the right of withdrawal for tenants, as provided in article 103 letter l) of the Consumer and User Defense Act. Notwithstanding the foregoing, contracts for the rental of regular housing signed through the Platform will be subject to the right of withdrawal as established in article 11 of the Urban Leasing Act (LAU): “The tenant may withdraw from the lease agreement, once at least six months have elapsed, provided that he notifies the landlord at least thirty days in advance”. Therefore, to exercise the right to withdraw from a permanent home lease agreement signed through the Platform, the Tenant must contact Tepoz through the channels specified in the “IDENTIFICATION OF THE OWNER” section of the Terms of Use.

INTELLECTUAL AND INDUSTRIAL PROPERTY

‍The registered User acknowledges and accepts that Tepoz is the exclusive owner of intellectual, industrial, or any other property rights related to the Platform. This includes, among others, the rights of reproduction, distribution, public communication, provision and transformation of the Platform and any of its elements, including the source code, object code, technical documentation, user manual, etc., as well as any other element related to or derived from these.‍By accepting these Conditions, no intellectual, industrial, or other property rights relating to the Platform shall be deemed to have been assigned to the registered User, other than the right to use it under the terms established here.‍In accordance with the above, the Registered User undertakes not to:‍

Duplicate, reproduce, sell, rent, lease, license, distribute, or in any other way use the Platform software for a use other than that expressly authorized in these Terms;
Decompile, modify, reformat, translate, reverse engineer, disassemble, or otherwise access the source code of the Platform software, without prejudice to the fact that applicable legislation expressly allows such activities regardless of the existence of a contrary agreement or authorization with the User;
Divide or fragment the Platform into different parts or modules to be used independently;
Alter or eliminate any notices relating to intellectual, industrial, or any other property rights that were included in the software;
Violate the intellectual, industrial, or other property rights that Tepoz holds over the Platform;
Develop computer programs, applications, or computer products of any other nature that fulfill a function similar to that of the Partners area, provided that such development is based on Tepoz's intellectual property assets or knowledge acquired as a result of the existing contractual relationship with the User;
Register brands, trade names, or any other distinctive sign associated with or that could be associated with the Platform.

LINKS TO OTHER WEBSITES

LIMITATION OF LIABILITY

SUSPENSION AND EXTINCTION

THIRD-PARTY CONTENT

PRIVACY AND DATA PROTECTION

CONTACT

‍In addition, it should be remembered that the User has the Tepoz contact details reflected in the “IDENTIFICATION OF THE OWNER” section of the Terms of Use.‍

GENERALS

‍The headings of the different clauses are informational only, and will not affect, qualify or expand the interpretation of these Conditions. In addition, Tepoz may modify the Conditions stipulated here, in whole or in part, by publishing any changes in the same way in which these Conditions appear or through any type of communication addressed to Users.‍The temporary validity of these Conditions, therefore, coincides with the time of their exposure, until they are modified in whole or in part, at which time the new modified Conditions will take effect.‍Tepoz may terminate, suspend or interrupt, at any time and without prior notice, access to the contents of the Platform, with no possibility on the part of the User to demand any compensation. After such termination, the prohibitions on the use of the content set out above in these Conditions will remain in force.‍In the event that any provision of these Conditions is declared null or unenforceable, in whole or in part, by any competent court, court or administrative body, such nullity will not affect the remaining provisions of the Conditions.‍The non-exercise or execution by Tepoz of any right or provision contained in these Conditions will not constitute a waiver of the same, unless acknowledged and agreed in writing by you.‍These Conditions will be kept in electronic format by Tepoz and will be permanently available to the User.‍The User and Tepoz will formalize the contract in the Spanish language, this being the language of interpretation of these Conditions.‍If, after carrying out all the necessary procedures to navigate and access the Platform and to perfect these Conditions, the User identifies an error when entering their data, they should contact Tepoz using the contact form or email address. It will provide you with the necessary support and will correct, if necessary, the errors identified.‍Unless otherwise indicated in these Conditions, notifications between the User and Tepoz must be made in writing by email or by sending a certified letter to the corresponding addresses. For these purposes, Tepoz's contact details will be those that appear in these Conditions and the registered User's contact details will be those established on the Platform.‍

APPLICABLE LAW AND JURISDICTION

‍For any litigation arising from or related to these Conditions, the Spanish legislation in force at the time of the events will apply, and in the event of a dispute, the parties agree to submit, without waiving any other jurisdiction that may apply to them, to the jurisdiction of the Courts and Tribunals of the consumer's domicile.‍In addition, in accordance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online consumer disputes, in the event of any dispute related to the Contract, the Customer may use the “Online Platform for Dispute Resolution” developed by the European Commission through the following link: http://ec.europa.eu/consumers/odr/.‍

‍Last updated: July 9, 2024